|
|
Warranty / Return Policy
|
The following eStarling Return Policies and Procedures apply only to eStarling hardware
products.
eStarling Returns Policies and Procedures:
1. Returns within first 30 days of purchase
2. Dead on Arrival (DOA) Returns
3. Warranty Returns
4. Out of Warranty (OOW) Returns
1. Returns within first 30 days of purchase
- Returns for products purchased at eStarling’s online store or an authorized online
retailer
If you purchased your product directly from eStarling’s online store or an authorized
online retailer, you may return it at your expense within 14 days from shipment
as long as it is in good condition. We will refund the purchase price of your product
(including tax). Your original shipping and handling costs will not be refunded.
You should contact our Customer Support Center at
support@estarling.com to obtain a Return Material Authorization (RMA) number.
Our representations will help you through the process through which you can return
your product. Products must be shipped to eStarling’s designated Returns Center
using a shipping method which can be tracked, and packaged appropriately for safe
shipment. You are responsible for one-way shipping charges. eStarling is not responsible
for Customer products received without an RMA number and may reject such products.
Upon receipt at the designated eStarling Returns Center, eStarling will refund the
purchase price of your product (including tax).
2. Dead on Arrival (“DOA� Returns
- DOA returns for products purchased at eStarling’s online store or an online retailer
If you purchased your product directly from eStarling’s online store or an authorized
online retailer, and the product is DOA, you may return it at eStarling’s expense
within 14 days from shipment. eStarling will either refund the purchase price of
your product (including tax and original shipping and handling costs) or replace
your product.
You should contact our Customer Support Center at
support@estarling.com to obtain a Return Material Authorization (RMA) number.
Our representatives will help you through the process through which you can return
your product. Products must be shipped to eStarling’s designated Returns Center
using a shipping method which can be tracked, and packaged appropriately for safe
shipment. eStarling is not responsible for Customer products received without an
RMA number and may reject such products. Upon receipt at the designated eStarling
Returns Center, eStarling will either refund the purchase price of your product
(including tax and original shipping and handling costs) or replace your product
with a new unit.
3. Warranty Returns
Regardless of where your eStarling product was originally purchased, and provided
that you are the original end user customer, if your eStarling product fails under
warranty, you should contact us at support@estarling.com to validate the warranty
failure and to obtain a Return Material Authorization (RMA) number. Our representatives
will help you through the process by which you can return your product for replacement.
Please note that dated proof of original purchase will be required. Products or
parts must be shipped to eStarling’s designated Returns Center using a shipping
method which can be tracked, and packaged appropriately for safe shipment. You are
responsible for one-way shipping charges. eStarling is not responsible for Customer
products received without an RMA number and may reject such products.
Upon receipt at eStarling’s designated Returns Center, eStarling will service and
return the original device within 5-7 business days. Repaired or replacement products
will be shipped back to you at eStarling’s expense.
4. Out of Warranty (OOW) Returns:
If your eStarling product fails outside the normal warranty period, or the standard
warranty has been voided, you should contact us at
support@estarling.com obtain a Return Material Authorization (RMA) number.
OOW Returns will be processed for a charge (see table below for current OOW charges).
Our representatives will help you through the process by which you can return your
product for replacement. Products or parts must be shipped to EStarling Media’s
designated Returns Center using a shipping method which can be tracked, and packaged
appropriately for safe shipment. You are responsible for one-way shipping charges.
eStarling is not responsible for Customer products received without an RMA number
and may reject such products.
Upon receipt at eStarling’s designated Returns Center, eStarling will service and
return the original device within 10 business days. Repaired or replacement products
will be shipped back to you at eStarling expense, as part of the OOW charge.
|
|
Products
|
Warranty
|
Repair Options
|
Charges in Warranty
|
Charges out of Waranty
|
|
eStarling Frame
|
1 year from date of purchase
|
Repair & Return
|
No Charge
|
$79 (USD)
|
|
|
|
|
|